BANGKOK, THAILAND – In a resounding affirmation of its dedication to customer satisfaction, Advanced Info Service Public Company Limited (AIS) has clinched the coveted “Winner of Telco to Ace Loyalty Program” award at the Twimbit Telecom Awards 2024. This prestigious accolade, bestowed by the Singapore-based research and consulting firm Twimbit, distinguishes AIS as the sole Thai telecom company to achieve this recognition in the Asia-Pacific region.
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The award serves as a powerful testament to AIS’s unwavering commitment to providing an unparalleled customer experience. The company’s relentless pursuit of excellence across all facets of its operations, from network quality to service delivery and exclusive benefits, has solidified its position as an industry frontrunner.
Ms. Opal Lertutai, Head of Customer Proposition and Loyalty Management Department at AIS, articulated the company’s customer-centric ethos, stating, “AIS has consistently prioritized customer care through robust mobile and home internet networks, superior service, and exclusive benefits that seamlessly integrate with the digital lifestyle. This dedication has not only earned us the trust of our customers but has also cemented our leadership in the Thai telecommunications sector.”
The “Winner of Telco to Ace Loyalty Program” award is a testament to AIS’s holistic approach to customer loyalty. The award criteria encompassed program comprehensiveness, innovation, and customer adoption rates. These factors resonate with AIS’s consistently high Net Promoter Score (NPS), a clear indicator of exceptional customer satisfaction.
Ms. Lertutai further emphasized the company’s commitment to leveraging digital technology to enhance the customer experience. “We extend our gratitude to Twimbit for this esteemed award, which serves as a constant reminder to deepen our understanding of our customers. We will persist in harnessing digital innovation to craft and deliver experiences that surpass expectations,” she affirmed.
AIS’s triumph at the Twimbit Telecom Awards 2024 underscores the company’s unwavering dedication to customer-centricity. By prioritizing network quality, service excellence, and exclusive benefits tailored to the digital age, AIS has cultivated a loyal customer base and solidified its leadership in the Thai telecom market. The company’s commitment to leveraging digital technology to further elevate the customer experience positions it for continued success in the dynamic telecommunications landscape.
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