Bangkok, Thailand – AIS, the leading telecommunications network provider in Thailand, has achieved success in developing its Autonomous Network, winning “The Customer Experience Award” at the FutureNet Asia Awards 2024. This achievement underscores AIS’s leadership in innovation and AI technology.
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The “Customer Experience Award” is a testament to AIS’s commitment to utilizing AI and automation technology to enhance customer experience. AIS has collaborated with Huawei to develop applications that increase network capabilities and elevate service efficiency.
Kitti Ngarmchatetanarom, Chief Technology Officer at AIS, stated, “Advancing our network to an Autonomous Network is a key mission as we strive to become a fully-fledged Cognitive Tech-Co. We have continuously enhanced our network’s capabilities, developing solutions that meet the needs of customers and industries in the digital era.
In particular, our collaboration with global partner Huawei has helped boost our network’s efficiency, allowing us to respond quickly to real-time conditions, accommodate customer traffic effectively, and accurately meet all user needs. Through data analysis tools, we gain insights into customer behavior, enabling us to tailor services precisely. This approach has culminated in this prestigious recognition.”
AIS is committed to developing its Autonomous Network to meet the needs of customers in the digital age by using AI to analyze data and design tailored services. This is all part of enhancing the customer experience and moving towards becoming a Cognitive Tech-Co.
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