AIS and Thaicom, in collaboration with the NBTC, express condolences for the Mandalay earthquake in Myanmar and have joined forces to expedite humanitarian aid, focusing on strengthening communication systems. This includes supporting the Thai emergency medical team, offering free emergency calls for AIS customers in Myanmar, and deploying satellite dishes for WiFi access in affected areas, reflecting a commitment to using technology for crisis relief.
A significant natural disaster has once again struck the ASEAN region, with the recent earthquake causing damage in Mandalay, Myanmar, affecting numerous lives and properties. In such times, expressions of concern and assistance from international partners, especially neighboring Thailand, are crucial for alleviating suffering and supporting recovery efforts.
Representing Thailand’s private sector and telecommunications regulatory body, Advanced Info Service Public Company Limited (AIS), Thaicom Public Company Limited, and the National Broadcasting and Telecommunications Commission (NBTC) have jointly expressed their deepest condolences for the losses incurred from this disaster. They also extend their sincere care to the people of Myanmar and Thai citizens affected by the Mandalay earthquake.
Beyond expressing condolences and offering moral support, the three organizations have declared their full commitment to supporting emergency relief efforts. They recognize that telecommunication systems are critical infrastructure during a crisis, essential for effective coordination, information dissemination, and requests for assistance.
In terms of concrete assistance, AIS, as Thailand’s leading mobile network operator, is playing a key role by providing additional communication support and roaming services to the emergency medical team from Thailand deployed for medical relief operations in the affected areas. This initiative is coordinated with Thailand’s Ministry of Defence to ensure seamless communication for the medical team and support personnel, thereby maximizing the effectiveness of aid delivery to victims.
Furthermore, AIS is mindful of the safety and communication needs of its customers roaming in Myanmar during this period. The company has announced that AIS customers residing or traveling in Myanmar can contact the Royal Thai Embassy in Yangon for emergency assistance free of charge at +959880916795. They can also contact the AIS CALL CENTER for emergency support free of charge at +6620789000, available 24 hours a day. This assistance measure is effective from March 30, 2025, to April 3, 2025 (Myanmar local time), providing a vital channel for reassurance and support for Thai nationals in the affected region.
Thaicom, a leading regional satellite operator, is reinforcing communication capabilities by providing satellite communication signals, which are crucial in areas where terrestrial networks may be damaged or unavailable. Thaicom will install satellite receiver dishes near relief coordination points to receive and distribute Wireless Internet (WiFi) signals. This will grant access to essential communication and information for relief workers and victims in the area, demonstrating a practical application of satellite technology for disaster relief.
This collaboration between AIS, Thaicom, and the NBTC not only demonstrates humanitarian concern for fellow human beings in times of hardship but also reflects the Corporate Social Responsibility (CSR) of major private corporations and the importance of Public-Private Partnerships (PPP) in disaster response. The NBTC’s involvement underscores the emphasis on utilizing telecommunications resources and networks for public benefit during emergencies.
The rapid response from Thailand’s telecom sector showcases the capabilities of the country’s communication technology and infrastructure, which serve not only commercial purposes but also act as vital tools for supporting humanitarian missions and disaster relief efforts, both domestically and internationally.
Although there have been no official statements from the senior executives of the three organizations regarding further details at this time, their swift and concrete actions clearly demonstrate a strong commitment and sincerity in assisting neighboring Myanmar during this crisis. It is believed that this communication support will be a significant contribution to ensuring the smooth and effective execution of relief and recovery missions in the affected areas.
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