True Corporation, leveraging Ericsson’s AI solutions, becomes Thailand’s first communications service provider to validate Level 4 Autonomy for 5G Service Assurance, signaling a major boost for mission-critical and industrial-grade services across the nation.
True Corporation has cemented its position as a digital frontrunner in Southeast Asia by becoming the first mobile operator in Thailand to achieve Level 4 Autonomy validation for 5G Service Assurance from the TM Forum. This milestone, announced on November 25, 2025 , marks a significant step in the evolution of intelligent network operations and automation. The validation was granted by the TM Forum under its Autonomous Network Level Assessment Validation (ANLAV) program.
This achievement validates that True’s 5G network, powered by Ericsson’s AI-enabled Intent-based Operations, can operate independently with advanced automation for the crucial Service Assurance – RAN Throughput Management scenario. This places True Corporation among global leaders in autonomous network innovation and is ready to support the country’s transformation into a digital economy.
The Power of Intent-Based Operations
The core of this achievement lies in the successful deployment of Ericsson’s AI-powered Intent-based Operations (IBO). Khurrum Ashfaque, Chief Network Officer of True Corporation Plc, stated that this validation confirms True’s leadership in autonomous networks, emphasizing the creation of a network that is not only fast and reliable but also intelligent and self-optimizing.
The throughput management capability, which has been active in True’s network since the beginning of Q4 2025, utilizes the latest GenAI technologies to enhance performance. Specifically, this capability allows the network to:
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Manage conflicting intents.
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Simulate solutions using digital twins.
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Swiftly execute the best actions to ensure fast, reliable connectivity.
Anders Rian, Head of Ericsson Thailand, highlighted that this validation confirms the True network uses AI to predict issues and automatically adjust itself to maintain optimal performance. He noted that the network can monitor, analyse, and optimize in real-time, making it more reliable, agile, secure, and easier to manage.
Implications for Business and Industry
For business leaders and enterprises, Level 4 Autonomy has profound implications for service delivery and operational efficiency. The autonomous network is now fully ready to support mission-critical applications and industrial-grade services with several key benefits:
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Real-time Optimization: The network can dynamically adjust to maintain performance.
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Predictive Analytics: AI capabilities predict potential issues before they impact service.
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Seamless User Experiences: Guaranteed high performance and reliable connectivity.
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Differentiated Services: True is now empowered to deliver premium 5G services with guaranteed Service Level Agreements (SLAs) for both consumers and enterprises.
George Glass, CTO of TM Forum, praised the achievement, noting that the collaboration demonstrates how innovation can unlock new levels of intelligence and efficiency in network operations for an agile, automated, and AI-powered future. This technological leap is expected to accelerate Thailand’s digital transformation journey.
A Strong, Collaborative Partnership
This success is the result of a strong, long-term partnership between Ericsson and True Corporation, aimed at delivering a world-class, future-ready 5G network. The collaboration on AI-powered IBO is part of the Ericsson Operations Engine within the company’s Managed Network Services portfolio.
Ericsson is proud to support True in reaching this milestone, bringing its global experience in deploying autonomous 5G networks and world-class innovation to Thailand. The shared commitment is to deliver a robust, reliable, and secure 5G experience to Thai consumers and industries.
Related Links and Resources
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Unleash the power of AI intent-based operations
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High-performing Massive MIMO
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5G Carrier Aggregation
Key Takeaways for Investors and Businesses
This Level 4 Autonomy validation for 5G Service Assurance is a strong indicator of True Corporation’s operational maturity and its ability to provide high-quality, resilient network services to its enterprise customers. The utilization of Ericsson’s AI solutions for self-optimizing networks promises reduced operational costs and improved capital expenditure efficiency for the network provider, while guaranteeing a superior platform for businesses developing and utilizing advanced 5G applications in Thailand. This reinforces the nation’s appeal as a center for digital innovation and investment in Southeast Asia.
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