True Corporation has urgently mobilized its northern network engineering teams to respond to severe flash floods across Nan and Phayao provinces, deploying emergency response units, backup power systems, and mobile base stations to maintain uninterrupted mobile and home internet connectivity.
Emergency Command Center Activated in Chiang Mai
Following continuous heavy rainfall that triggered rapid flooding across major roads and residential zones—particularly in Pua district, Nan province—True Corporation activated its Northern Command Center at its Chiang Mai office. The center serves as the operational hub coordinating field personnel, emergency equipment, and network monitoring across northern Thailand to support real-time disaster management.
In coordination with the Department of Disaster Prevention and Mitigation (DDPM), True Corporation dispatched severe emergency alerts via the Cell Broadcast System to residents in Pua district. The broadcast warned populations of overflowing waterways and landslides, advising the immediate relocation of belongings and vulnerable individuals, including elderly and bedridden residents, to designated safe zones.
Protection of Critical Cell Sites and Network Infrastructure
True Corporation has prioritized base stations located in vulnerable zones, focusing on Critical Cell Sites that provide vital communications for hospitals, emergency command posts, evacuation sites, and public assistance centers. Engineering teams are tracking site accessibility, power grid stability, and transmission performance around the clock to mitigate disruptions.
To ensure rapid recovery, network teams have placed Cell-on-Wheels (COWs), temporary base stations, power generators, backup battery systems, and specialized field vehicles on standby. Repair units are staged to deploy immediately to affected locations once routes are deemed safe by local authorities.
Inter-Agency Collaboration for Disaster Relief
True Corporation is collaborating with the Office of the National Broadcasting and Telecommunications Commission (NBTC), the DDPM, local administrative bodies, and rescue organizations to ensure robust communication coverage at emergency centers and relief shelters.
All restoration and maintenance tasks are executed in strict alignment with official safety guidelines to preserve critical connectivity for citizens, first responders, and government agencies throughout the flood response period.
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